Privacy Policy
Effective Date: 11/01/2023
Russ Harbour Consulting, LLC d.b.a. Russ Harbour Real Estate School respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, register for a course, purchase products or services, or otherwise interact with us online.
By using this website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information you voluntarily provide to us, including:
- name
- email address
- phone number
- billing address
- mailing address
- course registration information
- payment-related information
- messages submitted through contact forms
- account login information
- student or customer support requests
- testimonials, reviews, or feedback you choose to submit
We may also automatically collect certain technical information when you visit the website, including:
- IP address
- browser type
- device type
- operating system
- pages visited
- date and time of visit
- referral source
- approximate location based on IP address
- cookies and similar tracking technologies
2. How We Use Information
We may use collected information to:
- process course registrations and orders
- provide access to courses, materials, or student resources
- communicate with you about your registration, order, or inquiry
- respond to questions or support requests
- send administrative notices
- provide class updates, schedule changes, or reminders
- improve the website and student experience
- personalize website content where appropriate
- analyze website traffic and performance
- prevent fraud, unauthorized access, or misuse
- comply with legal, regulatory, or business obligations
- send marketing emails or updates when permitted by law
3. Course Registration and WooCommerce Orders
If you purchase a course, product, or service through this website, we collect information necessary to process your order and registration.
This may include:
- name
- email address
- phone number
- billing information
- selected course or product
- order history
- payment status
- account information
Payment processing may be handled by third-party payment processors. We do not intend to store full credit card numbers on our website. Payment information is processed according to the privacy and security practices of the applicable payment processor.
4. Online Courses and Third-Party Platforms
Some courses, quizzes, materials, student portals, live Zoom sessions, payment tools, email tools, analytics tools, or other services may be provided through third-party platforms.
These third parties may collect or process information according to their own privacy policies. We are not responsible for the privacy practices of third-party services.
Examples of third-party services may include:
- payment processors
- course platforms
- video conferencing services
- email marketing providers
- analytics tools
- website hosting providers
- security or spam-prevention tools
5. Contact Forms and Communications
When you submit a contact form, send us an email, call us, or otherwise communicate with us, we may use the information you provide to respond to your inquiry and maintain records of the communication.
We may also use your contact information to provide relevant information about courses, schedules, registration, or school updates.
6. Email Marketing
If you subscribe to email updates, request information, register for a course, or otherwise provide your email address, we may send you relevant school updates, course information, reminders, or promotional messages.
You may unsubscribe from marketing emails by following the unsubscribe instructions included in the email or by contacting us directly.
Even if you unsubscribe from marketing emails, we may still send transactional or administrative emails related to orders, registrations, accounts, or required notices.
7. Cookies and Tracking Technologies
This website may use cookies, pixels, analytics scripts, and similar technologies to:
- keep the website functioning properly
- remember preferences
- support shopping cart and checkout functionality
- understand website traffic
- improve user experience
- measure marketing effectiveness
- help protect against spam, fraud, or abuse
You can usually adjust your browser settings to refuse or delete cookies. However, disabling cookies may affect website functionality, including shopping cart, checkout, login, or course access features.
8. Analytics
We may use analytics tools to understand how visitors use the website. These tools may collect information such as pages visited, device type, browser type, referral source, and general usage patterns.
This information helps us improve website performance, content, marketing, and student experience.
9. How We Share Information
We do not sell your personal information.
We may share information with trusted service providers who help us operate the website, process orders, deliver courses, communicate with students, manage email, host the site, analyze performance, or protect the website.
We may also share information when necessary to:
- process payments or registrations
- provide course access
- comply with legal obligations
- respond to lawful requests
- protect our rights, safety, property, students, or website
- enforce our Terms of Use
- complete a business transfer, merger, or sale if applicable
Service providers are expected to use information only as necessary to perform services for us.
10. Student Records and Course Information
We may maintain records related to course registration, attendance, completion, communication, and student support.
Some course-related records may need to be retained for administrative, legal, regulatory, accreditation, compliance, or business purposes.
Students are responsible for providing accurate information when registering for courses or requesting documentation.
11. Testimonials and Reviews
If you submit a testimonial, review, comment, or feedback, we may use it on our website, marketing materials, social media, or other promotional channels.
We may display your name, initials, course type, company, role, or location if you provide that information or consent to its use.
Do not submit information you do not want published.
12. Data Security
We use reasonable administrative, technical, and physical safeguards to protect information. However, no website, online platform, email system, or internet transmission is completely secure.
We cannot guarantee absolute security of information transmitted through or stored on the website.
13. Data Retention
We retain information for as long as reasonably necessary to:
- provide services
- process orders
- maintain student records
- comply with legal or regulatory obligations
- resolve disputes
- enforce agreements
- maintain business records
- improve our services
Retention periods may vary depending on the type of information and the purpose for which it was collected.
14. Your Choices
You may contact us to request that we update, correct, or delete certain personal information, subject to legal, regulatory, business, or recordkeeping requirements.
You may also:
- unsubscribe from marketing emails
- disable cookies in your browser
- avoid submitting optional information
- contact us with privacy-related questions
15. Children’s Privacy
This website is intended for adults and individuals pursuing real estate education. We do not knowingly collect personal information from children under 13.
If we become aware that information from a child under 13 has been collected, we will take reasonable steps to delete it.
16. Links to Other Websites
This website may link to government agencies, payment processors, course platforms, video services, social media platforms, or other third-party websites.
We are not responsible for the content, security, or privacy practices of third-party websites. You should review their privacy policies before providing information.
17. Florida and United States Users
Russ Harbour Real Estate School operates in Florida and primarily serves students seeking Florida real estate education. This website is intended for users located in the United States.
If you access this website from outside the United States, you understand that information may be processed and stored in the United States.
18. Do Not Track Signals
Some browsers offer “Do Not Track” settings. Because there is no consistent industry standard for responding to these signals, this website may not respond to Do Not Track signals.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Your continued use of the website after updates are posted means you accept the revised Privacy Policy.
20. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Russ Harbour Real Estate School
17320 Panama City Beach Pkwy
Panama City Beach, FL 32413
Phone: (850) 320-8229
Email: support@russharbour.com